Day 1 of your 101-Night Sleep Trial will begin on the day your order ships to our warehouse.

Please note that our sleep trial applies only to orders placed directly from GhostBed. Orders placed through Amazon can be returned to Amazon within 30 days of receipt of shipment. Please make your return request directly through them.

Errors in ordering, sizing issues, financing, cancellations/requests to cancel and changes in circumstances are not part of the sleep trial and will void your refund eligibility.

Only GhostBed mattresses can be returned under the terms of the 101-Night Sleep Trial. GhostPillows may be returned at your expense. All other items are sold as FINAL SALE. Any final sale item that is refused, returned or canceled will incur a restocking fee, along with freight deducted from your refund.

Only orders placed directly from GhostBed include our 101-Night Sleep Trial. Orders placed through Amazon follow the standard Amazon 30-day return policy. If you have questions about your order or initiating a return, please contact Amazon Customer Support.

Since you are already receiving tremendous savings when purchasing a Groupon voucher, those orders are sold as final sale and are not eligible for returns. Please see the Groupon fine print on your voucher for more details.

Since the mattress is still basically brand-new, it's a perfect candidate for donating. We'd love to keep things local, so we'll ask for your help in finding a nearby church, charity or nonprofit organization. It’s truly a win-win—instead of being destined for a landfill, the mattress goes to someone in need.

Through our 20+ years creating cutting-edge mattress technology, we’ve learned that both people and mattresses need some time to get used to each other. Most people find that it takes between 2 weeks and 1 month to adapt to a new mattress, especially when switching from foam to innerspring (or vice-versa). At the same time, your new mattress will adjust to your body over those first few weeks, conforming and contouring to your unique shape.

Trying out your mattress for 60 or 90 days is even better, but you’re welcome to return your mattress any time after 30 days.

If you’re unable to coordinate a donation with a center near you, we can certainly help. Some of the charities most frequently used for a donation pickup include Salvation Army, Goodwill or Habitat for Humanity. Our Customer Support Team will work with you to coordinate a pickup window. And don’t worry about keeping the box. We’ve got it covered!

Past 101 nights, you’re still covered by our industry-leading 25-year warranty. Since most people replace their mattresses every 7-10 years, you might not be expecting to keep your new GhostBed for 20 years. But rest assured that you can.

Sags greater than 1”, splits, cracks, tears and other defects that develop from normal use during that time are covered by GhostBed’s 25-Year Warranty.

If your GhostBed mattress doesn’t work out, no hard feelings! We know that finding the perfect mattress can be super subjective. While other items—like our luxury Adjustable Base or our premium sheets—aren’t eligible for return, there’s good news: they’ll pair perfectly with your next mattress, whether it’s a GhostBed or another brand.

If you’re totally sure you don’t love the comfort of your GhostBed mattress and/or GhostPillow, we’ll work with you to coordinate the return and your refund. (We’re not crying, we swear... must be these onions we’re cutting up.)

While return & refund policies are never fun to read, here’s what you need to know:

• Promotions and/or discounts will result in an adjusted refund amount
• Non-refundable items in your order, as well as recycling fees, extended warranties and/or White Glove add-on won’t apply to your refund
• Pillows will need to be shipped back at your expense and will incur a small restocking fee (don’t worry: we’ll share our best tips for keeping the shipping expense small!)

Got it? Great! Now let’s get back to the fun stuff.