GhostBed Warranties

1. Any visible and lasting indentation (body impression) greater than one inch not associated from a sag in the foundation, box springs, or platform (mattress support).
2. Any physical flaw in the mattress causing the latex or memory foam material to split or crack, despite normal usage and proper handling.
3. During the first ten (10) years of original ownership, if the mattress is deemed defective, GhostBed shall be responsible for the repair or replacement costs of the mattress with the exception of any handling or transportation costs associated with repairs or replacements.
4. During years 11 through 20 we will, at our option, repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced.
• If the mattress is replaced during the eleventh year of this warranty, the original owner will pay the prorated replacement charge of fifty (50) percent of the original purchase price.
• If the mattress is replaced after the eleventh year but before this warranty expires, the prorated charge to the original owner will increase five (5) percent for each subsequent year of the prorated period (i.e. 55% of the original purchase price).
5. GhostBed mattresses are designed for use on a firm, solid-surface, or adjustable bed base (mattress supports). This warranty is contingent and based on tests conducted on “sets” that consist of our mattresses and acceptable mattress supports as noted above.
6. The outer mattress cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship.

This limited warranty does not cover any normal increase or decrease in the feel or any normal decrease in the recovery feature of the GhostBed material, neither of which affect the performance or pressure-relieving qualities of the mattress. Nor changes in the cooling properties of the mattress which may decrease over time with use and exposure to the environment.

All warranties contained herein shall not apply if the product or cover has been physically damaged, burned, cut, torn, stained or is abnormally soiled or unsanitary.

This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchased the product directly from GhostBed or an authorized dealer. If you are not the original purchaser of this product, you take it “as-is” and “with all faults.”

Proof of Original Purchase is required to be eligible to make a valid claim under this warranty. You may contact GhostBed’s Customer Service Team by calling (833) 933-0199 or emailing at sleep@ghostbed.com.

The GhostBed 101-Night Sleep Trial is designed to give you the time, comfort, ease and privacy to sleep on your new mattress and discover all of the amazing features and benefits that inspired you to purchase it.

We offer a 101-Night Sleep Trial because we want you to have the time to try your new mattress and make sure it meets all your needs. We encourage you to take your time to experience the GhostBed. Your body needs time to get used to a new mattress, so the first night or two may not be your best night’s sleep. After all, you have been sleeping on that old mattress for quite a while. So give GhostBed the chance to amaze you – no one is pressuring you to decide overnight. We suggest taking 30 to 60 nights to make your decision, but we’ve given you 101 nights to relax and enjoy it.

If you ultimately decide that the GhostBed is not all you want it to be, simply go to our Return Request page and we will arrange for a free return. All we ask is that you give your new mattress a chance for the two of you to get to know each other for a minimum of 30 nights.

Gel Memory foam is a temperature sensitive material — therefore the ambient room temperature may affect the feel of the mattress. Very warm or humid weather may make the mattress feel extra soft, while very cold weather may make the mattress somewhat firmer. A bedroom temperature between 65°-75° Fahrenheit will generate the proper feel.

Rotate the Mattress from head to foot every two weeks for the first few months, followed by once every two or three months, or as needed.

1. Any visible and lasting indentation (Body impression) greater than one (1.0) inch not associated from a sag in the foundation, box springs, or platform (mattress support); and any physical flaw in the mattress causing the material to split or crack, despite normal usage and proper handling.
2. During the first ten (10) years of original ownership, if the mattress is deemed defective, GhostBed, Inc. shall be responsible for the repair or replacement costs of the mattress except for any handling or transportation costs associated with repairs or replacements.
3. Years 11 through 25 we will, (at our option), repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced.
• If the mattress is replaced during the eleventh year of this warranty, the prorated replacement charge the original owner pays will be fifty (50) percent of the original purchase price.
• If the mattress is replaced after the eleventh year but before this warranty expires, the prorated charge the original owner pays will increase five (5) percent per year in years 12 -15, 4% years 16 – 20, 1% years 21-25 of the prorated period (i.e. 55% of the original purchase price).
4. GhostBed, Inc. mattresses are designed to be used on a firm, solid-surface, standard mattress foundation or boxspring or adjustable bed base (mattress supports). This warranty is contingent and based on tests conducted on “sets” that consist of our mattresses and acceptable mattress supports as noted above.

This limited warranty does not cover any normal increase or decrease in the feel or any normal decrease in the recovery feature of the GhostBed material, neither of which affect the performance or pressure-relieving qualities of the mattress. Nor changes in the cooling properties of the mattress which may decrease over time with use and exposure to the environment.

1. Register your product with GhostBed (www.ghostbed.ca) within 30 days of purchase for this warranty to be valid.
2. Be the original consumer or purchaser. Coverage terminates if you sell or otherwise transfer the GhostBed Luxe mattress.
3. Have purchased the GhostBed Luxe mattress from an authorized dealer.
4. Provide proof of purchase via copy of original store receipt reflecting proof of purchase date, place of purchase and purchase price.

IF AN INAPPROPRIATE FOUNDATION, PLATFORM BEDFRAME USING A SLAT BASE WHICH ARE MORE THAN 5” APART (MATTRESS SUPPORTS) ARE USED WITH THIS MATTRESS, SUCH USE MAY VOID THIS WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE

The outer mattress cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship. If the mattress, foundation, or cover is physically abused, damaged, soiled, burned, cut or torn, this warranty is void.

This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchased the product directly from GhostBed, Inc. or an authorized dealer of GhostBed, Inc. If you are not the original purchaser of this product, you take it “as is” and “with all faults.” Proof of original purchase is required in order to be eligible to make a valid claim under this warranty.

This limited warranty provides the original mattress purchaser specific legal rights, one may enjoy additional rights based upon one’s domicile state.

Contact the retail store or dealer where you purchased your GhostBed Luxe mattress. If the dealer determines that a warranty problem exists, GhostBed will either replace or authorize the dealer to repair the defective product.

Certain material in your new GhostBed Luxe mattress is temperature sensitive material; therefore the ambient room temperature may affect the mattress feel. Very warm or humid weather may make the mattress feel extra soft, while very cold weather may render the mattress somewhat firmer. A bedroom temperature between 65° – 75° Fahrenheit will generate the proper feel. Your mattress is new and it may take some time for you to get comfortable with its new feel. After a reasonable amount of “break-in” time, if you are still not as comfortable as you would like, try adding or removing a conventional mattress pad, this may alter the feel slightly and give you just the comfort level you are looking for.

Certain material in your new GhostBed mattress may, through the manufacturing process, have a minor odor when the mattress is first opened. This odor is harmless and will dissipate after a few days upon removal from the packaging.

1. Any visible and lasting indentation (Body impression) greater than one (1.0) inch not associated from a sag in the foundation, box springs, or platform (mattress support); and any physical flaw in the mattress causing the material to split or crack, despite normal usage and proper handling.
2. During the first ten (10) years of original ownership, if the mattress is deemed defective, GhostBed, Inc. shall be responsible for the repair or replacement costs of the mattress except for any handling or transportation costs associated with repairs or replacements.
3. Years 11 through 25 we will, (at our option), repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced.
• If the mattress is replaced during the eleventh year of this warranty, the prorated replacement charge the original owner pays will be fifty (50) percent of the original purchase price.
• If the mattress is replaced after the eleventh year but before this warranty expires, the prorated charge the original owner pays will increase five (5) percent per year in years 12 -15, 4% years 16 – 20, 1% years 21-25 of the prorated period (i.e. 55% of the original purchase price).
4. GhostBed, Inc. mattresses are designed to be used on a firm, solid-surface, standard mattress foundation or boxspring or adjustable bed base (mattress supports). This warranty is contingent and based on tests conducted on “sets” that consist of our mattresses and acceptable mattress supports as noted above.

This limited warranty does not cover any normal increase or decrease in the feel or any normal decrease in the recovery feature of the GhostBed material, neither of which affect the performance or pressure-relieving qualities of the mattress. Nor changes in the cooling properties of the mattress which may decrease over time with use and exposure to the environment.

1. Register your product with GhostBed (www.ghostbed.ca) within 30 days of purchase for this warranty to be valid.
2. Be the original consumer or purchaser. Coverage terminates if you sell or otherwise transfer the GhostBed Flex mattress.
3. Have purchased the GhostBed Flex mattress from an authorized dealer.
4. Provide proof of purchase via copy of original store receipt reflecting proof of purchase date, place of purchase and purchase price.

IF AN INAPPROPRIATE FOUNDATION, PLATFORM BEDFRAME USING A SLAT BASE WHICH ARE MORE THAN 5” APART (MATTRESS SUPPORTS) ARE USED WITH THIS MATTRESS, SUCH USE MAY VOID THIS WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE

The outer mattress cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship. If the mattress, foundation, or cover is physically abused, damaged, soiled, burned, cut or torn, this warranty is void.

This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchased the product directly from GhostBed, Inc. or an authorized dealer of GhostBed, Inc. If you are not the original purchaser of this product, you take it “as is” and “with all faults.” Proof of original purchase is required in order to be eligible to make a valid claim under this warranty.

This limited warranty provides the original mattress purchaser specific legal rights, one may enjoy additional rights based upon one’s domicile state.

Contact the retail store or dealer where you purchased your GhostBed Flex mattress. If the dealer determines that a warranty problem exists, GhostBed will either replace or authorize the dealer to repair the defective product.

Certain material in your new GhostBed Flex mattress is temperature sensitive material; therefore the ambient room temperature may affect the mattress feel. Very warm or humid weather may make the mattress feel extra soft, while very cold weather may render the mattress somewhat firmer. A bedroom temperature between 65° – 75° Fahrenheit will generate the proper feel. Your mattress is new and it may take some time for you to get comfortable with its new feel. After a reasonable amount of “break-in” time, if you are still not as comfortable as you would like, try adding or removing a conventional mattress pad, this may alter the feel slightly and give you just the comfort level you are looking for.

Certain material in your new GhostBed mattress may, through the manufacturing process, have a minor odor when the mattress is first opened. This odor is harmless and will dissipate after a few days upon removal from the packaging.

1. Any visible and lasting indentation (Body impression) greater than one (1.0) inch not associated from a sag in the foundation, box springs, or platform (mattress support); and any physical flaw in the mattress causing the material to split or crack, despite normal usage and proper handling.
2. During the first ten (10) years of original ownership, if the mattress is deemed defective, GhostBed, Inc. shall be responsible for the repair or replacement costs of the mattress except for any handling or transportation costs associated with repairs or replacements.
3. Years 11 through 25 we will, (at our option), repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced.

• If the mattress is replaced during the eleventh year of this warranty, the prorated replacement charge the original owner pays will be fifty (50) percent of the original purchase price.
• If the mattress is replaced after the eleventh year but before this warranty expires, the prorated charge the original owner pays will increase five (5) percent per year in years 12 -15, 4% years 16 – 20, 1% years 21-25 of the prorated period (i.e. 55% of the original purchase price).

This limited warranty does not cover any normal increase or decrease in the feel or any normal decrease in the recovery feature of the GhostBed material, neither of which affect the performance or pressure-relieving qualities of the mattress. Nor changes in the cooling properties of the mattress which may decrease over time with use and exposure to the environment.

1. Register your product with GhostBed (www.ghostbed.ca) within 30 days of purchase for this warranty to be valid.
2. Be the original consumer or purchaser. Coverage terminates if you sell or otherwise transfer the GhostBed 3D Matrix® mattress.
3. Have purchased the GhostBed 3D Matrix® mattress from an authorized dealer.
4. Provide proof of purchase via copy of original store receipt reflecting proof of purchase date, place of purchase and purchase price.

IF AN INAPPROPRIATE FOUNDATION, PLATFORM BEDFRAME USING A SLAT BASE WHICH ARE MORE THAN 5” APART (MATTRESS SUPPORTS) ARE USED WITH THIS MATTRESS, SUCH USE MAY VOID THIS WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE

The outer mattress cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship. If the mattress, foundation, or cover is physically abused, damaged, soiled, burned, cut or torn, this warranty is void.

This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchased the product directly from GhostBed, Inc. or an authorized dealer of GhostBed, Inc. If you are not the original purchaser of this product, you take it “as is” and “with all faults.” Proof of original purchase is required in order to be eligible to make a valid claim under this warranty.

This limited warranty provides the original mattress purchaser specific legal rights, one may enjoy additional rights based upon one’s domicile state.

Contact the retail store or dealer where you purchased your GhostBed 3D Matrix® mattress. If the dealer determines that a warranty problem exists, GhostBed will either replace or authorize the dealer to repair the defective product.

Certain material in your new GhostBed 3D Matrix® mattress is temperature sensitive material; therefore the ambient room temperature may affect the mattress feel. Very warm or humid weather may make the mattress feel extra soft, while very cold weather may render the mattress somewhat firmer. A bedroom temperature between 65° – 75° Fahrenheit will generate the proper feel. Your mattress is new and it may take some time for you to get comfortable with its new feel. After a reasonable amount of “break-in” time, if you are still not as comfortable as you would like, try adding or removing a conventional mattress pad, this may alter the feel slightly and give you just the comfort level you are looking for.

Certain material in your new GhostBed mattress may, through the manufacturing process, have a minor odor when the mattress is first opened. This odor is harmless and will dissipate after a few days upon removal from the packaging.

Any visible and lasting indentation (body impression) greater than one (1.0) inch not associated with a sag in the foundation, box springs, or platform (mattress support); and any physical flaw in the mattress causing the material to split or crack, despite normal usage and proper handling.

This limited warranty does not cover any normal increase or decrease in the feel or any normal decrease in the recovery feature of the GhostBed material, neither of which affect the performance or pressure-relieving qualities of the mattress. The warranty also does not cover changes in the cooling properties of the mattress, which may decrease over time with use and exposure to the environment.

1. During the first ten (10) years of original ownership, if the mattress is deemed defective, GhostBed, Inc. shall be responsible for the repair or replacement costs of the mattress except for any handling or transportation costs associated with repairs or replacements.
2. Years 11 through 25 we will, at our option, repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced.
3. If the mattress is replaced during the eleventh year of this warranty, the prorated replacement charge the original owner pays will be fifty (50) percent of the original purchase price.
4. If the mattress is replaced after the eleventh year but before this warranty expires, the prorated charge the original owner pays will increase 5% per year in years 12-15, 4% per year in years 16–20, and 1% per year in years 21-25 of the prorated period (i.e. 55% of the original purchase price).
5. GhostBed, Inc. mattresses are designed to be used on a firm, solid surface, such as a standard mattress foundation, box spring or adjustable bed base (mattress supports).

This warranty is contingent and based on tests conducted on “sets” that consist of our mattresses and acceptable mattress supports as noted above.

In order for this limited warranty to be valid, you MUST:

1. Register your product with GhostBed (https://www.ghostbed.com/pages/warranty) within 30 days of purchase for this warranty to be valid.
2. Be the original consumer or purchaser. Coverage terminates if you sell or otherwise transfer the GhostBed mattress.
3. Have purchased the GhostBed mattress from an authorized dealer.
4. Provide proof of purchase via copy of original store receipt reflecting proof of purchase date, place of purchase and purchase price.
5. Contact the retail store or dealer where you purchased your GhostBed mattress. If the dealer determines that a warranty problem exists, GhostBed will either replace or authorize the dealer to repair the defective product.

IF AN INAPPROPRIATE FOUNDATION, SUCH AS A PLATFORM BED FRAME WITH SLATS THAT ARE MORE THAN 4” APART (MATTRESS SUPPORTS), IS USED WITH THIS MATTRESS, SUCH USE MAY VOID THIS WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

GhostBed, Inc. may require proof of the type and quality of the mattress support used with the mattress should the original owner process a claim under this limited warranty.

The outer mattress cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship. If the mattress, foundation, or cover is physically abused, damaged, soiled, burned, cut or torn, this warranty is void.

This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchased the product directly from GhostBed, Inc. or an authorized dealer of GhostBed, Inc. If you are not the original purchaser of this product, you take it “as is” and “with all faults.”

Proof of original purchase is required in order to be eligible to make a valid claim under this warranty.

This limited warranty provides the original mattress purchaser specific legal rights. One may enjoy additional rights based upon one’s domicile state.

Certain material in your new GhostBed mattress is temperature-sensitive, therefore the ambient room temperature may affect the feel of the mattress. Very warm or humid weather may make the mattress feel extra soft, while very cold weather may render the mattress somewhat firmer. A bedroom temperature between 65°-75° Fahrenheit will generate the proper feel. Your mattress is new and it may take some time for you to get comfortable with its new feel. After a reasonable amount of “break-in” time, if you are still not as comfortable as you would like, try adding or removing a conventional mattress pad. This may alter the feel slightly and give you just the comfort level you are looking for.

Certain material in your new GhostBed mattress may, through the manufacturing process, have a minor odor when the mattress is first opened. This odor is harmless and will dissipate after a few days.

• YEAR ONE FULL WARRANTY For the first year from the Warranty Commencement Date, The GhostBed Adjustable Power Base is warranted against non-excluded defects in GhostBed’s workmanship or materials. During the first year from the Warranty Commencement Date, GhostBed will repair or replace (at no cost to purchaser) any defective Adjustable Power Base part, and GhostBed will pay all Parts, authorized labor and transportation costs associated with the repair or replacement of any parts found to be defective.

• During the second year from the Warranty Commencement Date, GhostBed will replace any Adjustable Power Base part found to be defective. This limited second year warranty shall be effective only if the defective part is returned to GhostBed within ten (10) days of purchaser’s RMA receipt of the replacement part. Purchaser shall pay all service and transportation costs related to the replacement of the defective part.

• Upon notice and from the warranty commencement date through the product lifetime, GhostBed will replace, (upon terms and conditions set forth in this paragraph), the steel and mechanical base parts found to be defective and not excluded by this warranty. This warranty does not cover any electronics, electrical components, drive motors or massage motors. Purchaser is responsible to pay all service and transportation costs related to receiving and installation of the new part. This limited lifetime warranty shall be effective only if the defective part is returned to GhostBed within ten (10) days of purchaser’s RMA receipt of the replacement part. In years two through lifetime, purchaser shall pay all service and transportation costs related to the replacement of the defective part. GhostBed warrants the GhostBed Adjustable Power Base to the original purchaser, and is subject to the terms and conditions set forth herein. This warranty begins on the “warranty commencement date” which is the date of purchase for the new unused Adjustable Power Base.

This warranty requires notice be given to GhostBed for any claim for repairs or replacement parts. Additionally, the original purchaser must register their Adjustable Power Base within 30 days of receipt of product at www.ghostbed.ca/warranty-registration/

This warranty does not apply; (a) to any damage caused by purchaser; (b) if there has been any repair or replacement of adjustable base parts by an unauthorized person; (c) if the adjustable base has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise operated in any manner inconsistent with the operation and maintenance procedures outlined in the Owner’s Manual and this warranty; (d) to damage to mattresses, fabric, cables, electrical cords or items supplied by others (contact those parties for warranty information on these items); (e) if there has been any modification of the adjustable base without prior written consent by GhostBed; or (f) to costs for unnecessary service calls, including costs for in-home service calls solely for the purpose of educating you about the adjustable base or finding a satisfactory power connection. This warranty will be void if either the recommended weight restriction is not followed (refer to the advisory section of the Owner’s Manual) or if you sell or give or transfer the base to another person. Any repairs to or replacement of the Adjustable Power Base or its components under the terms of this limited warranty does not extend the applicable warranty time from the Warranty Commencement Date. The decision to repair or replace defective parts under this warranty shall be made, or cause to be made, by GhostBed at its sole discretion and option. Repair or replacement shall be the sole remedy of the Purchaser. There shall be no liability on the part of GhostBed for any special, indirect, incidental, or consequential damages or for any other damage, claim, or loss not expressly covered by the terms of this warranty. This limited warranty does not include reimbursement for inconvenience, removal, installation, setup time, loss of use, shipping, or any other costs or expenses. GhostBed and its service technicians will not be responsible for moving furniture or any other items not attached to the Adjustable Power Base to perform service on the Adjustable Power Base. It is the sole responsibility of the purchaser to provide adequate space and accessibility to the Adjustable Power Base. If the technician is unable to perform service due to lack of accessibility, the service call will be billed to you and the service will be rescheduled. GhostBed makes no other warranty whatsoever, express or implied, and all implied warranties of merchantability and fitness for a purpose are disclaimed by GhostBed and excluded from this agreement. Some American States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty provides the original purchaser specific rights, one may enjoy additional rights based upon one’s domicile state.

1. Deterioration in the cell structure of the material that causes the product to not return to it’s original shape.
2. Any physical flaw in the material that causes it to split or crack despite normal use and proper handling.

1. This warranty protects you for five (5) years from the original date of purchase of your GhostPillow™.

1. Increase in softness of the GhostPillow™ pressure relieving material.
2. Decrease in the slow recovery feature.

The above exclusions are aspects that do not affect the performance or pressure relieving qualities of the product. The outer pillow cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship. If the pillow, cover is physically abused, damaged, soiled burned, cut or torn, this warranty is void.

1. Register your product with GhostBed within 30 days of purchase for this warranty to be valid at www.ghostbed.ca.
2. You must provide original sales receipt as valid proof of purchase for any warranty claim.
3. All warranties contained herein shall not apply if the product or cover has been physically damaged, burned, cut, torn or is abnormally soiled or unsanitary.
4. All shipping costs are the responsibility of the purchaser.
5. This limited warranty provides the original purchaser specific legal rights which may vary from state to state.

This warranty protects you for five (5) years from the original date of purchase of your GhostPillow™.

Memory Foam and Gel Memory Foam is a temperature sensitive material; therefore the ambient room temperature may affect the material’s feel. Very warm or humid weather may make the material feel extra soft, while very cold weather may render the pillow somewhat firmer. A bedroom temperature between 65° – 75° Fahrenheit will generate the proper feel.

1. Deterioration in the cell structure of the material that causes the product to not return to it’s original shape.
2. Any physical flaw in the material that causes it to split or crack despite normal use and proper handling.

1. This warranty protects you for five (5) years from the original date of purchase of your GhostPillow™.

1. Increase in softness of the GhostPillow™ pressure relieving material.
2. Decrease in the slow recovery feature.

The above exclusions are aspects that do not affect the performance or pressure relieving qualities of the product. The outer pillow cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship. If the pillow, cover is physically abused, damaged, soiled burned, cut or torn, this warranty is void.

1. Register your product with GhostBed within 30 days of purchase for this warranty to be valid at www.ghostbed.ca.
2. You must provide original sales receipt as valid proof of purchase for any warranty claim.
3. All warranties contained herein shall not apply if the product or cover has been physically damaged, burned, cut, torn or is abnormally soiled or unsanitary.
4. All shipping costs are the responsibility of the purchaser.
5. This limited warranty provides the original purchaser specific legal rights which may vary from state to state.

This warranty protects you for five (5) years from the original date of purchase of your GhostPillow™.

Memory Foam and Gel Memory Foam is a temperature sensitive material; therefore the ambient room temperature may affect the material’s feel. Very warm or humid weather may make the material feel extra soft, while very cold weather may render the pillow somewhat firmer. A bedroom temperature between 65° – 75° Fahrenheit will generate the proper feel.

1.) Manufacturer’s defects in the construction of the sheet(s) or pillowcase(s).

2.) Any physical flaw in the material or workmanship that causes it to split or crack despite normal use and proper use.

This limited warranty does not cover normal wear of the material. In addition, this product must be cleaned in accordance with the care and use instructions attached to each sheet. GhostBed will not be liable for the incidental or consequential damages to property other than the product. Some states do not allow limitations on implied warranties or the exclusion or limitations of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

During the 3 years of this warranty, if a defect is discovered GhostBed, Inc. shall replace the defective product at no cost to the purchaser. If the defect is discovered from the 4th month to the 12th month, GhostBed, Inc. will replace the defective product without cost to the purchaser, however the purchaser will be responsible for any and all shipping costs. If the defect is discovered in the second year the purchaser will be responsible for 25% of the costs of the sheet and any and all shipping costs. If the defect is discovered in the third year the purchaser will be responsible for 50% of the costs of the sheet and any and all shipping costs.

• Register your product with GhostBed (www.ghostbed.ca) within 30 days of purchase for this warranty to be valid.
• Be the original consumer or purchaser. Coverage terminates if you are not the original purchaser.
• Have purchased the GhostBed Sheets from an authorized dealer.
• Provide proof of purchase via copy of original store receipt reflecting proof of purchase date, place of purchase and purchase price.

Purchaser must contact Customer Service by calling (833) 933-0199 or email us within 5 days after the discovery of the defect. The original purchaser will be required to provide the original purchase receipt, claims cannot be processed without it. The purchaser may be asked to provide the defective product and/or pictures of the product’s defect.

• Any failure as described about where purchaser has blotted or dried the stain in thirty (30) minutes or less after occurrence. After immediately removing the protector, such stain has not been stopped by protector, and has reached the mattress surface. Failure to follow proper care, installation and laundering instructions, or allowing the origin of the stain to remain on the protector for more than 30 minutes will void this warranty.
• During the first year of original ownership, if the protector is deemed defective, Nature’s Sleep shall replace the GhostBed Protector, however, all handling or transportation costs associated with this replacement must be paid by original purchaser.
• Years 2 through 10, but before this warranty expires, if the protector is deemed defective, Nature’s Sleep will replace the protector to the original owner at the following prorated costs to the purchaser. A ten (10) percent charge base on the original purchase price, for each subsequent year following the first year. (i.e. 10% of the original purchase price in year 2, 20% in year 3, 30% year 4 etc., etc.) All handling or transportation costs associated with this replacement must be paid by original purchaser.

This warranty protects you for ten (10) years from the original date of purchase of your Mattress Protector.

• Medical issues, incontinence and repeated or multiple stains or multiple locations of stains from humans and/or pets.
• Substances such as dyes, inks, paints, dirt or other soil, gum, acids, corrosives, bleaches, nail polish, nail polish remover, medication including vitamins, cosmetics, and chemical hair treatments such as hair gel, hair spray, mousse and similar.
• Odors, accumulated and / or long-term multiple unknown stains, any unknown stains, non-colorfast material, pet damage, stains caused by the build-up of perspiration, hair or body oil, and normal soiling from everyday use.
• Any staining or damage to the mattress due to the failure of the protector, any cleaning or replacement costs.

The above exclusions are aspects that do not affect the performance or protective qualities of the product.

• The GhostBed Mattress Protector must be proper installed covering the entire mattress top and sides with the elastic banding recessed correctly and smoothly under the mattress.
• The Product must be laundered in cold water using detergent containing NO bleach or bleach alternative.
• Dry with other bed linens or towels, not alone. Dryer settings must be set no higher than low heat temperature setting, air drying is preferable.
• Do not iron or use high heat to dry your protector; do not dry clean or use cleaners containing solvents or bleach. Do not use strong detergents or fabric softeners as all of these can damage the waterproof barrier of the protector and will void this warranty.
• Do not use an obviously damaged protector on your mattress as that will void this warranty.
• Make certain protector is completely dry before replacing it onto the mattress.

• This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchased the product directly from Nature’s Sleep, GhostBed or an authorized dealer of Nature’s Sleep.
• Register your product with GhostBed within 30 days of purchase for this warranty to be valid at www.ghostbed.ca.
• Should a stain persist after laundering, you must register the stain with our Customer Service department within five (5) days of the incident, at www.ghostbed.ca or by email at sales@ghostbed.com or mail to: Nature’s Sleep LLC, 7143 West Broward Blvd, Plantation, FL 33317
• You must provide original sales receipt as valid proof of purchase for any warranty claim.
• All shipping costs are the responsibility of the purchaser.
• This limited warranty provides the original mattress purchaser specific legal rights, one may enjoy additional rights based upon one’s domicile state.

ALL FABRICS ARE SUBJECT TO GENERAL SOILING and this warranty does not eliminate the need for routine care and washing of the mattress protector. This warranty covers isolated stain removal only and not general soiling. General soiling is defined as gradual buildup of dirt, dust, body oils, and perspiration, which cannot be attributed to a single occurrence.

Any defects in materials and workmanship, splits or cracks in your new GhostBed Box Spring/KD Foundation.

This warranty protects you for three (3) years from the original date of purchase of your GhostBed Box Spring/KD Foundation

• Register your product with GhostBed within 30 days of purchase for this warranty to be valid. Click here to register online.
• Be the original consumer or purchaser. Coverage terminates if you sell or otherwise transfer the Box Spring/KD Foundation.
• Have purchased the GhostBed Box Spring/KD Foundation from an authorized dealer.
• Provide proof of purchase via copy of original store receipt reflecting proof of purchase date, place of purchase and purchase price.
• Contact the retail store or dealer where you purchased your Box Spring/KD Foundation. If the dealer determines that a warranty problem exists, GhostBed will either replace or authorize the dealer to repair the defective product.

GhostBed reserves the right to decide the appropriate solution. If it is necessary to return the product to the factory, packaging and freight costs will be the responsibility of the consumer.

THE SERVICE TERMS STATED IN THIS WARRANTY SHALL BE THE CONSUMER’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. GHOSTBED MAKES NO WARRANTY, EXPRESS OR IMPLIED, AND SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES OR CLAIMS, WHETHER OR NOT SUCH DAMAGES ARE DIRECT, INCIDENTAL OR CONSEQUENTIAL. By way of example only, (i) incidental damages include items such as phone charges, time lost from work, transportation costs and cost of renting a product to temporarily replace the warranted product; and (ii) consequential damages include items such as replacing other property that is damaged when the warranted product fails, are not covered.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusions may not apply to you.

• During the first year of original ownership, if the mattress topper is deemed defective, GhostBed, shall be responsible for the repair or replacement costs of the mattress topper except for any handling or transportation costs associated with repairs or replacements.
• Years 2 through 3 we will replace the mattress topper at a handling cost to the original owner, at a prorated charge to the original owner plus transportation costs.
• If the mattress topper is replaced during the second year of this warranty, the prorated replacement charge the original owner pays will be twenty (20) percent of the original purchase price.
• If the mattress topper is replaced during the third year of this warranty, the prorated replacement charge the original owner pays will be forty (40) percent of the original purchase price.
• If the mattress topper is replaced during the fourth year of this warranty, the prorated replacement charge the original owner pays will be sixty (60) percent of the original purchase price
• If the mattress topper is replaced during the fifth year of this warranty, the prorated replacement charge the original owner pays will be eighty (80) percent of the original purchase price

GhostBed’s warranty does not include and is voided by any unsanitary condition, staining, bodily fluid contamination, water damage, smoke damage, burns, tears, abuse, chemical damage due to improper cleaning or heat damage. GhostBed’s limited warranty does not encompass the normal softening of the memory foam material or a lessening of the memory recovery feature which can occur over time and does not impede the stress and pressure relieving properties of the product.

This mattress topper utilizes new state of the art Vac-pack compression technology packaging for easy mobility within the home and delivery efficiencies. Please carefully follow the instructions below to ensure the safe and proper recovery of the mattress topper and a wonderful night’s sleep.

• Remove the cover and mattress topper from the outer carton. Allow the mattress topper to be exposed to room temperature before removing from vinyl packaging if it is excessively cold. On a large flat surface, slowly and carefully cut the bag open, so not to cut the foam accidentally. Allow the mattress topper to recover naturally and do not force it. Remove packaging and unroll mattress topper foam onto your mattress or a large flat surface.
• Total recovery from the mattress topper’s compressed state may require several hours. Do not lie on the mattress topper until it has completely decompressed.
• Place the accompanying cover over the topper (and mattress if applicable)

Memory foam is a temperature-sensitive material; therefore, the ambient room temperature may affect the mattress topper’s feel. Very warm or humid weather may make the mattress topper feel extra soft, while very cold weather may render the mattress topper somewhat firmer. A bedroom temperature between 65°-75° Fahrenheit will generate the proper feel. Rotate the Memory Foam Mattress Topper from head to foot every two weeks for the first few months, followed by once every two or three months, or as needed.

Cover is removable and washable for easy care. Please check the label on your cover for further care instructions.

Product Disclaimer: Memory foam may have a minor odor when the mattress topper is opened as a result of the unique manufacturing process. This odor is harmless and will dissipate after a few days upon removal from the packaging.

This warranty covers any defects in materials and workmanship in your new GhostBed All-In-One Foundation for three (3) years

This warranty does not cover damage such as that caused by abuse, misuse, usual wear and tear, use for non-primary purposes or freight damage. Improper or incorrect use voids this warranty.

In order for this limited warranty to be valid, you MUST:

• Register your product with GhostBed (www.GhostBed.com) within 30 days of purchase for this warranty to be valid.
• Be the original consumer or purchaser. Coverage terminates if you sell or otherwise transfer the All-In-One Foundation.
• Have purchased the All-In-One Foundation from an authorized dealer.
• Provide proof of purchase via copy of original store receipt reflecting proof of purchase date, place of purchase and purchase price.
• Contact the retail store or dealer where you purchased your All-In-One Foundation. If the dealer determines that a warranty problem exists, GhostBed will either replace or authorize the dealer to repair the defective product.

GhostBed reserves the right to decide the appropriate solution. If it is necessary to return the product to the factory, packaging and freight costs will be the responsibility of the consumer.

THE SERVICE TERMS STATED IN THIS WARRANTY SHALL BE THE CONSUMER’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. GHOSTBED MAKES NO WARRANTY, EXPRESS OR IMPLIED, AND SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES OR CLAIMS, WHETHER OR NOT SUCH DAMAGES ARE DIRECT, INCIDENTAL OR CONSEQUENTIAL. By way of example only, (i) incidental damages include items such as phone charges, time lost from work, transportation costs and cost of renting a product to temporarily replace the warranted product; and (ii) consequential damages include items such as replacing other property that is damaged when the warranted product fails, are not covered.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusions may not apply to you.