GhostBed Warranties

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The GhostBed Mattress 20-Year Warranty

Your new GhostBed mattress is covered by an industry-leading 20-year warranty by Nature’s Sleep, a company that has been in the sleep industry for more than 20 years. The GhostBed is an Canadian-made product that is constructed with the highest quality materials and workmanship. If your mattress has a defect while under warranty, we will repair or replace it.

This Warranty covers:

1. Any visible and lasting indentation (body impression) greater than one inch not associated from a sag in the foundation, box springs, or platform (mattress support).
2. Any physical flaw in the mattress causing the latex or memory foam material to split or crack, despite normal usage and proper handling.
3. During the first ten (10) years of original ownership, if the mattress is deemed defective, GhostBed shall be responsible for the repair or replacement costs of the mattress with the exception of any handling or transportation costs associated with repairs or replacements.
4. During years 11 through 20 we will, at our option, repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced.
   1. If the mattress is replaced during the eleventh year of this warranty, the original owner will pay the prorated replacement charge of fifty (50) percent of the original purchase price.
   2. If the mattress is replaced after the eleventh year but before this warranty expires, the prorated charge to the original owner will increase five (5) percent for each subsequent year of the prorated period (i.e. 55% of the original purchase price).
5. GhostBed mattresses are designed for use on a firm, solid-surface, or adjustable bed base (mattress supports). This warranty is contingent and based on tests conducted on “sets” that consist of our mattresses and acceptable mattress supports as noted above.
6. The outer mattress cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship.

This limited warranty does not cover any normal increase or decrease in the feel or any normal decrease in the recovery feature of the GhostBed material, neither of which affect the performance or pressure-relieving qualities of the mattress. Nor changes in the cooling properties of the mattress which may decrease over time with use and exposure to the environment.

All warranties contained herein shall not apply if the product or cover has been physically damaged, burned, cut, torn, stained or is abnormally soiled or unsanitary.

This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchased the product directly from GhostBed or an authorized dealer. If you are not the original purchaser of this product, you take it “as-is” and “with all faults.”

Proof of Original Purchase is required to be eligible to make a valid claim under this warranty. You may contact GhostBed’s Customer Service Team by calling 1-855-855-4499 or emailing at sleep@ghostbed.com.

101-Night Sleep Trial

The GhostBed 101-Night Sleep Trial is designed to give you the time, comfort, ease and privacy to sleep on your new mattress and discover all of the amazing features and benefits that inspired you to purchase it.

We offer a 101-Night Sleep Trial because we want you to have the time to try your new mattress and make sure it meets all your needs. We encourage you to take your time to experience the GhostBed. Your body needs time to get used to a new mattress, so the first night or two may not be your best night’s sleep. After all, you have been sleeping on that old mattress for quite a while. So give GhostBed the chance to amaze you – no one is pressuring you to decide overnight. We suggest taking 30 to 60 nights to make your decision, but we’ve given you 101-Nights to relax and enjoy it.

If you ultimately decide that the GhostBed is not all you want it to be, simply go to our Return Request page and we will arrange for a free return. All we ask is that you give your new mattress a chance for the two of you to get to know each other for a minimum of 30 nights.

Please read the following important information:

Gel Memory foam is a temperature sensitive material — therefore the ambient room temperature may affect the feel of the mattress. Very warm or humid weather may make the mattress feel extra soft, while very cold weather may make the mattress somewhat firmer. A bedroom temperature between 65°-75° Fahrenheit will generate the proper feel.

Rotate the Mattress from head to foot every two weeks for the first few months, followed by once every two or three months, or as needed.

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Adjustable Base Limited Lifetime Warranty

GhostBed Inc (hereinafter referred to as “GhostBed”) warrants to the end user (hereinafter referred to as “Purchaser”) during the term of this Limited Warranty, GhostBed will, repair or replace any GhostBed Adjustable Power Base from the original owner should it be defective due to faulty workmanship or structural defects, at GhostBed’s option and subject to the limitations and conditions described in this warranty

This Limited Warranty begins on the “warranty commencement date” which is the date of purchase for a new unused Adjustable Power Base. If original proof of purchase is not provided by Purchaser, GhostBed reserves the right to determine if the Adjustable Power Base is covered by this Limited Warranty and or to use the manufacturing date as the warranty commencement date. This Limited Warranty extends only to the original Purchaser and may not be transferred. This warranty is subject to revision and change.

Full Year One Warranty (Parts, Labor, & Freight)

For the first year from the Warranty Commencement Date, The GhostBed Adjustable Power Base is warranted against non-excluded defects in GhostBed’s workmanship or materials. During the first year from the Warranty Commencement Date, GhostBed will repair or replace (at no cost to purchaser) any defective Adjustable Power Base part, and GhostBed will pay all Parts, authorized labor and transportation costs associated with the repair or replacement of any parts found to be defective.

Limited Year Two Warranty (Parts)

During the second year from the Warranty Commencement Date, GhostBed will replace any Adjustable Power Base part found to be defective. This limited second year warranty shall be effective only if the defective part is returned to GhostBed within ten (10) days of purchaser’s RMA receipt of the replacement part. Purchaser shall pay all service and transportation costs related to the replacement of the defective part.

Limited Lifetime Warranty (Steel Frame and Mechanical Base Parts)

Upon notice and from the warranty commencement date through the product lifetime, GhostBed will replace, (upon terms and conditions set forth in this paragraph), the steel and mechanical base parts found to be defective and not excluded by this warranty. This warranty does not cover any electronics, electrical components, drive motors or massage motors. Purchaser is responsible to pay all service and transportation costs related to receiving and installation of the new part. This limited lifetime warranty shall be effective only if the defective part is returned to GhostBed within ten (10) days of purchaser’s RMA receipt of the replacement part. In years two through lifetime, purchaser shall pay all service and transportation costs related to the replacement of the defective part. GhostBed warrants the GhostBed Adjustable Power Base to the original purchaser, and is subject to the terms and conditions set forth herein. This warranty begins on the “warranty commencement date” which is the date of purchase for the new unused Adjustable Power Base.

Additional Terms & Conditions

This warranty requires notice be given to GhostBed for any claim for repairs or replacement parts. Additionally, the original purchaser must register their Adjustable Power Base within 30 days of receipt of product at https://www.ghostbed.com/warranty-registration/.

Exclusions:

This warranty does not apply; (a) to any damage caused by purchaser; (b) if there has been any repair or replacement of adjustable base parts by an unauthorized person; (c) if the adjustable base has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise operated in any manner inconsistent with the operation and maintenance procedures outlined in the Owner’s Manual and this warranty; (d) to damage to mattresses, fabric, cables, electrical cords or items supplied by others (contact those parties for warranty information on these items); (e) if there has been any modification of the adjustable base without prior written consent by GhostBed; or (f) to costs for unnecessary service calls, including costs for in-home service calls solely for the purpose of educating you about the adjustable base or finding a satisfactory power connection. This warranty will be void if either the recommended weight restriction is not followed (refer to the advisory section of the Owner’s Manual) or if you sell or give or transfer the base to another person. Any repairs to or replacement of the Adjustable Power Base or its components under the terms of this limited warranty does not extend the applicable warranty time from the Warranty Commencement Date. The decision to repair or replace defective parts under this warranty shall be made, or cause to be made, by GhostBed at its sole discretion and option.

Repair or replacement shall be the sole remedy of the Purchaser. There shall be no liability on the part of GhostBed for any special, indirect, incidental, or consequential damages or for any other damage, claim, or loss not expressly covered by the terms of this warranty. This limited warranty does not include reimbursement for inconvenience, removal, installation, setup time, loss of use, shipping, or any other costs or expenses. GhostBed and its service technicians will not be responsible for moving furniture or any other items not attached to the Adjustable Power Base to perform service on the Adjustable Power Base. It is the sole responsibility of the purchaser to provide adequate space and accessibility to the Adjustable Power Base. If the technician is unable to perform service due to lack of accessibility, the service call will be billed to you and the service will be rescheduled.

GhostBed makes no other warranty whatsoever, express or implied, and all implied warranties of merchantability and fitness for a purpose are disclaimed by GhostBed and excluded from this agreement. This limited warranty provides the original purchaser specific rights, one may enjoy additional rights based upon one’s domicile state.