Free Shipping & Mattress Returns with GhostBed
Everything you want to know, but don’t want to dig for… You can buy with confidence from GhostBed
"We purchased the queen size GhostBed on a Sunday evening and too our surprise Tuesday of that week it was sitting at our front door. Super fast shipping, less than two days! We replaced an ageing conventional pillow top with the GhostBed and couldn’t be happier. If your concerned about a memory foam mattress “sleeping hot” then this is the mattress to buy. The GhostBed does not sleep hot whatsoever thanks to the upper latex layer. Our GhostBed is so comfortable and you don’t get that “sunken in” felling that other memory foam mattresses can give. Our dog loves our new GhostBed too!"
– Lance., 5-star review
Spooky-Fast Shipping from Right Here in Canada
GhostBed mattresses are proudly made in Canada & USA, in one of our many manufacturing facilities. Depending on the specific mattress model, your order will ship from one of our facilities in Canada or the United States. Translation? It’ll get to you frighteningly fast. Many customers receive their mattress within just 2-5 days of placing their order.
That’s right—you could be sleeping soundly on your new GhostBed in less time than it takes you to finally get around to doing laundry.
Delivered Right to Your Door
You've got better things to do than wait around for your mattress to get delivered.
Your GhostBed will be delivered right to your door step, so it's there waiting for you to get home.
Hey, what happens to my mattress if I return it?
Depending on your location, your GhostBed will be donated to a nearby charity or recycled.
You get your money back, and someone in need gets a new mattress. Pretty good deal, right?
Frequently Asked Questions
Can I Delay Shipment of my GhostBed Order?
Yes, in most cases our Sleep Experts can accommodate your scheduling needs by delaying your delivery window. Please give us a call at (833) 933-0199 prior to placing your order, and we can go over your options!
If you've already placed your order, you can sign up for FedEx Delivery Manager® and arrange for your package to be held at a FedEx location or request a vacation hold at no extra cost. Fees may apply to other services such as changing your delivery address. Click here to sign up.
What are the dimensions and weight of the box my mattress will be shipped in?
The dimensions and weight of the box will vary, depending on which mattress or product you’re purchasing. On each mattress page, you’ll see a “Prices & Sizing” section with this information.
What's the first step to starting my return?
If you've tried out your GhostBed mattress for at least 30 days and decided it's just not for you, you can start the return process by getting in touch here.
Can I return my GhostBed before I've had it 30 days?
Just like a new pair of shoes, your new mattress needs some time to break in. We ask that you give your GhostBed a solid 30-day try to let your body adjust (it’ll be worth it, we promise!).
Many people find it takes at least two weeks to get used to a new mattress, especially when switching from a traditional innerspring to a foam mattress. Plus, your mattress may need a little time to “break in” and feel right to you. After GhostBed has been in your home for at least 30 days, you can start the quick and easy return process.
What products are covered by the 101-Night Sleep Trial?
The 101-Night Sleep Trial covers our GhostBed mattresses as well as our GhostPillows. All other items are final sale and can not be returned.
What if I want to exchange or upgrade my GhostBed for a new one?
We can help you with that! Get in touch with Customer Service here.
Do I need to keep the box and packaging if I think I might return my GhostBed?
Nope. Once your mattress is out of the box, it can’t fit back in (trust us, we’ve tried). So you don’t need to hang on to your packaging materials.
Is there anything not covered by the 101-Night Sleep Trial?
Yes. Please see more information about which products are covered here. Errors in ordering, sizing issues, finances, cancellations/requests to cancel, and changes in circumstances are also not covered by the 101-Night Sleep Trial, and will void the sleep trial.
Can my return be denied for any reason?
Yes. Here are the cases in which we can’t accept a return of your GhostBed, GhostBed Luxe, or other products. We think you’ll agree they’re pretty reasonable.
- The product is stained, ripped, or otherwise damaged
- Your order has passed the 101-Night Sleep Trial expiration date (which begins the day your order is shipped)
Is there a limit on how many mattresses I can buy & return?
We can accept one mattress return per household and per person.