Straightforward Shipping & Returns
Everything you want to know, but don’t want to dig for… You can buy with confidence from GhostBed
"We purchased the queen size GhostBed on a Sunday evening and too our surprise Tuesday of that week it was sitting at our front door. Super fast shipping, less than two days! We replaced an ageing conventional pillow top with the GhostBed and couldn’t be happier. If your concerned about a memory foam mattress “sleeping hot” then this is the mattress to buy. The GhostBed does not sleep hot whatsoever thanks to the upper latex layer. Our GhostBed is so comfortable and you don’t get that “sunken in” felling that other memory foam mattresses can give. Our dog loves our new GhostBed too!"
– Lance., 5-star review
Spooky-Fast Shipping from Right Here in Canada
GhostBed has manufacturing facilities in both Canada and the United States. Our mattresses are made and shipped from one of the two locations in Canada, so they get to you frighteningly fast. Many customers receive their mattress within just 2-5 days of placing their order.
Put it another way: you could be sleeping soundly on your new GhostBed in less time than it takes you to finally get around to doing laundry.
Delivered Right to Your Door
You’ve got better things to do than wait around for your mattress to get delivered.
Your GhostBed will be delivered right to your door step, so it’s there waiting for you to get home.
No-Hassle Refund Guarantee
Tried GhostBed for 30 days, and realized it’s just not right for you? No sweat.
The GhostBed customer service team will work with you to arrange pickup of your mattress. All you need to do is be home when the pickup crew arrives.
Hit the green button to start your return:
Hey, what happens to my mattress once it's picked up?
Depending on your location, your GhostBed will be donated to a nearby charity or recycled.
You get your money back, someone in need gets a new mattress, and you never have to lift a finger. Pretty good deal, right?
Frequently Asked Questions
How much does shipping cost?
Shipping & handling is FREE in Canada (yay!), because we have two manufacturing locations right here in Canada.
What are the dimensions and weight of the box my mattress will be shipped in?
Your GhostBed is vac-packed and compressed safely for easy shipping. Below are the sizes of the boxes that you mattress will be in when you receive delivery.
- Twin Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 58 lbs
- Twin XL Mattress Box:39″ (L) x 23″ (H) x 20″ (W) | 62 lbs
- Full Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 78 lbs
- Queen Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 89 lbs
- King Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 112 lbs
- California King Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 112 lbs
Can I specify detailed delivery instructions?
Yes! During your checkout, you can click through to FedEx to include specific delivery instructions (for example: “Gate code is 3453,” or “Signature required for delivery”).
What's the first step to starting my return?
If you’ve tried out GhostBed for at least 30 days and decided it’s just not for you, you can start the return process by getting in touch here. On average, it takes our customer service team just 3 days to process a refund after getting in touch with the customer.
Can I return my GhostBed before I've had it 30 days?
We ask that you give your GhostBed a solid 30-day try before initiating a return. Many people find it takes at least two weeks to get used to a new mattress, especially when switching from a traditional innerspring to a foam mattress. Plus, your mattress may need a little time to “break in” and feel right to you. After GhostBed has been in your home for at least 30 days, you can start the quick and easy return process.
What products are covered by the 101-Night Sleep Trial?
The 101-Night Sleep Trial covers our GhostBed mattresses as well as our GhostPillows. All other items are final sale and can not be returned.
What if I want to exchange or upgrade my GhostBed for a new one?
We can help you with that! Get in touch with Customer Service here.
Do I need to keep the box and packaging if I think I might return my GhostBed?
Nope. Once your mattress is out of the box, it can’t fit back in (trust us, we’ve tried). So you don’t need to hang on to your packaging materials. If your return is accepted, your pickup crew will bring everything they need to remove your mattress.
Is there anything not covered by the 101-Night Sleep Trial?
Yes. Errors in ordering, sizing issues, finances, cancellations/requests to cancel, and changes in circumstances are not covered by the 101-Night Sleep Trial, and will void the sleep trial.
Can my return be denied for any reason?
Yes. Here are the cases in which we can’t accept a return of your GhostBed, GhostBed Luxe, or other products. We think you’ll agree they’re pretty reasonable.
- The product is stained, ripped, or otherwise damaged
- Your order has passed the 101-Night Sleep Trial expiration date (which begins the day your order is shipped)
Is there a limit on how man mattresses I can buy & return?
We can accept one mattress return per household.