FREQUENTLY ASKED QUESTIONS

About the GhostBed

Our owner used to be afraid of ghosts hiding under his bed as a kid! He even named his Sunfish sailboat, “Ghost.” Check out this article in the Sun-Sentinel for more info.

The GhostBed is manufactured by seasoned mattress professionals who have been designing and crafting mattresses for decades. This fact alone separates the GhostBed from its competitors. The GhostBed’s design and construction are a result of years of experience. We’ve developed a perfect mattress that is comfortable, supportive and durable. This is what makes the GhostBed unique. It provides optimum comfort for every type of sleeper. It supports proper spinal alignment. And it’s durable, so you know it will deliver years of restful, restorative sleep. What also makes the Ghostbed unique is the availability of our all wood matching foundation. A complete sleep set includes a perfectly designed mattress and matching foundation/boxspring.

The GhostBed is proudly made in the United States of America by Nature’s Sleep using the finest quality materials for unmatched comfort and optimal health benefits.

Each element of the GhostBed has a distinct and important function. The outer cover is a blend of quality fabrics, which keeps you cool throughout the night by wicking away heat and moisture. The cover is removable and machine washable so you can keep it fresh and sanitary. Having the proper core is essential to a high quality mattress. The top comfort layer is made of the finest latex to provide the ideal level of surface softness while naturally absorbing pressure without any heat buildup. The gel memory foam layer supplies 100% pressure-relieving material with gel beads embodied throughout. These gel beads absorb heat, keeping your sleeping environment perfectly suited to your needs. Finally, our base foam layer provides unmatched support. It was developed to be firm enough for good spinal alignment without creating an uncomfortably hard-feeling mattress.

The GhostBed uses Synthetic rubber latex which is primarily used for its stability in delivery and processability.

Latex foam mattresses do not cause allergies. When it comes to mattress cores, the key fact you have to keep in mind is that, according to the medical literature, not a single case of allergic reaction has ever been reported as a consequence of sleeping on a latex mattress. The latex allergy risk connected with mattress cores is negligible, because the latex core is washed thoroughly, the proteins responsible for triggering any allergic reaction are denatured by the high temperatures during vulcanisation, and the mattress cover protects the skin against direct contact.

It feels great! The GhostBed is designed to provide proper comfort and support for every type of sleeper. Years of research have led us to develop a sleeping surface that conforms to your body, aligns your spine and gives you the perfect support for a good night’s sleep.

When placed on a strong foundation, the GhostBed mattress can support an industry leading 340 kgs. For customers over 300 pounds we strongly recommend purchasing the King GhostBed and the companion King GhostBed Foundation.

Once you open your GhostBed mattress from the sealed vac-pac packaging, it may take a few hours to a full day for it to fully expand, breathe and adjust to your room’s temperature. You can sleep on it almost immediately. Remember, a new mattress is a big change for your body, so it may take a night or two to get used to it.

When you shop in a mattress store you may have so many mattresses to choose from – and in the 10 seconds that it takes for you to “test” each mattress, a salesperson will try to convince you just how good each one is. With GhostBed, you can trust that we have drawn on our years of experience to create the perfect mattress choice for you. And you can get your new GhostBed without ever having to leave home. Imagine… No confusing showrooms loaded with mattresses. No salesperson standing over you. No pressure. No fuss.

If your mattress gets wet, stained or has a scuff, view our blog guide to learn how to clean a memory foam mattress HERE. The cover of the GhostBed mattress can be spot cleaned for easy easy treatment.

We do not use any harmful chemicals in the production of the GhostBed and all materials used are CertiPur-US approved.

Yes. Replacement covers are always available if the need arises for any reason. Simply email us at sleep@ghostbed.com with your name and order number (if you have it) and we will contact you.

All of our Latex/Gel Memory Foam Mattresses are in standard sizes as below:

Height Width Length
Twin 11″ 38″ 75″
Twin XL 11″ 38″ 80″
Full 11″ 54″ 75″
Queen 11″ 60″ 80″
King Traditional Size 11″ 76″ 80″
Cal King Longer but Narrow 11″ 72″ 84″

The GhostBed should never be flipped. The memory foam and latex comfort layers are on the top side. To increase the longevity of the mattress, it is best to rotate the mattress 180 degree or head-to-toe every 6 months.

With any new product there is a slight scent which goes away in a very short time. The initial smell is similar to a new pack of tennis balls or a new car and is normal and harmless.

GhostPillow

The GhostPillow has many unique and special properties. The Gel Memory Foam is aerated and has a top layer of phase change material. There is a 100% cotton inner cover and a dual sided outer cover. All these components work together to provide perfect support for your head, neck and spine. The foam adapts independently sensing the weight of your head and the heat from your body and gently molds to you. The aerated foam in addition to the phase change material keep the sleeping environment cool and comfortable.

Phase Changing Material (PCM) is like a gel layer that has smart thermoregulatory properties. It senses and reacts to the changes in the body’s microclimate and automatically neutralizes those changes. Hidden inside this “Phase Change Gel layer” are innumerable microcapsules. These are like little heat reservoirs, capable of absorbing, storing and releasing energy. When the temperature goes up, the PCM goes into a liquid state, storing the heat and preventing the body from overheating. As the body starts to cool down, the PCM goes back to its solid state, releasing the stored heat and providing an ideal temperature neutral microclimate.

The Dimensions of the GhostPillow are 16″ wide x 23″ long x 6″ high.

The pillow is primarily made of aerated Gel Memory Foam. On one side there is a top surface layer of phase change material. There are 2 covers on the pillow. The inner cover is a 100% cotton scrim and the dual sided outer cover has a plush side and on the other side a high performance fabric which is very soft and flexible.

NO!! Just the contrary, the patent pending Phase Change Material actually monitors the sleeping environment around your head and keeps you temperature neutral. You will not feel hot, you will not feel cold.

We are so confident that you will love your new GhostPillow that we give you a 101-night trial period. If after you have tried the pillow for 30 nights, you are not completely satisfied you can return it to us, at your expense, for a complete refund.

This is a Gel Memory Foam pillow with a relatively plush feel. The pillow adjusts to your head and neck to feel supportive, not hard, not soft, but comfortable.

Because of the unique properties and materials of the GhostPillow, it is perfect for any type of Sleeper. Whether you sleep on your back, side or even your stomach, the GhostPillow will support you properly and give you all the comfort you need and want.

The GhostPillow has many unique and special properties. The aerated Gel Memory Foam automatically adjusts to you as it senses the weight of your head. As you lay on the pillow you will feel the pillow mold and contour to you. The foam will cradle your head and rise up to support your neck.

The pillow has no odor; all you will smell is the fresh comfort of a new pillow and a hint of lavender scent.

The GhostPillow is made using CertiPur-US approved Gel Memory Foam. There is no off gassing, PBDE’s etc. Memory foam is also hypoallergenic and dust mite resistant.

You cannot wash the inner foam core of the pillow, nor get it wet. If you need to clean the foam you can use a damp clean cloth with a mild detergent, then allow it to dry. The outer zippered cover is completely washable.

The GhostPillow has its own zippered, removable and washable cover. It is soft and supple and kind to your skin so you can use it without a pillowcase. If you want to slide it into a regular pillowcase you certainly can.

Yes, the GhostPillow carries a 5-year warranty against any structural or workmanship issues.

KD Foundation/Box Spring

We highly recommend our matching foundation/box spring for supporting your mattress. Featuring a 9″ Depth/Height and Made in the USA. Laying the mattress on a flat surface or good condition box spring/foundation will maintain the mattress life span. The mattress can be placed on a box spring/foundation with slats no longer than 4″ apart, platform bed or the floor for good results. Watch our instructional video on how to assemble the Foundation here.

Our GhostBed KD Foundation/Box Spring is very simple to assemble. Click here to view the instructions. Watch our instructional video on how to assemble the Foundation here.

No. Unfortunately all sales are final for Foundation / Box Springs.

Purchasing

Click the SHOP button to go to the GhostBed product page on Amazon.ca. Select your desired mattress size and then click ADD TO CART to be directed through Amazon’s secure online ordering process. Once complete, you should receive an order confirmation receipt in your email inbox.

If you’ve completed your checkout and need to make any changes, please submit your request directly to Amazon.

Please make your return request directly through Amazon by following these steps:

  1. Visit the Amazon Return Page www.amazon.ca/returns/order
  2. Find your item
  3. Select “Return or Replace Item”

Warranty

Yes! Your GhostBed comes with an industry leading 20-Year Warranty with proof of purchase from the official GhostBed website or an authorized retailer.

Sleep Trial

Please make your return request directly through Amazon by following these steps:

  1. Visit the Amazon Return Page www.amazon.ca/returns/order
  2. Find your item
  3. Select “Return or Replace Item”

Please make your return request directly through Amazon by following these steps:

  1. Visit the Amazon Return Page www.amazon.ca/returns/order
  2. Find your item
  3. Select “Return or Replace Item”

Shipping & Delivery

Shipping & handling is FREE! Please refer to the Amazon.ca website for any exclusions or limitations.

Your GhostBed is vac-packed and compressed safely for easy shipping. Below are the sizes of the boxes that you mattress will be in when you receive delivery.

Twin Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 58 lbs Twin XL Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 62 lbs Full Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 78 lbs Queen Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 89 lbs King Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 112 lbs California King Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 112 lbs

Twin Foundation Box: 77″ (L) x 12″ (H) x 12″ (W) | 42 lbs Twin XL Foundation Box: 77″ (L) x 12″ (H) x 12″ (W) | 43 lbs Full Foundation Box: 77″ (L) x 12″ (H) x 12″ (W) | 54 lbs Queen Foundation Box: 82″ (L) x 12″ (H) x 12″ (W) | 64 lbs King Foundation Box: 83″ (L) x 12″ (H) x 12″ (W) | 67 lbs California King Foundation Box: 86″ (L) x 11″ (H) x 11″ (W) | 67 lbs

You’ll receive a tracking number via email once your order has shipped.

All mattresses are shipped compressed and vacuum-packed. This means that your mattress will arrive in a much smaller box than you’re probably expecting. Don’t be alarmed! Our cutting-edge technology allows us to safely compress the bed for shipping. As soon as you unpack your mattress, it will decompress to its normal size. Please make sure you open it in the room where you’ll use it. And watch it open – you’ll like what you see!

No, delivery is only to your front door. The carrier is only responsible for bringing your purchase that far. You’ll need to personally bring it inside and set it up. At his discretion, the driver may even leave your items at your door if you are not home, so plan to be home for your delivery if possible. As for your old mattress, we suggest calling your favorite local charity to pick it up and take it away.

After delivery, you can keep the mattress in the box for up to 6 months. It is recommended that you open your mattress before then to ensure a better result when expanding it to its proper shape and size.

Miscellaneous

If you can’t find the answer here, please feel free to call us at 1-855-855-4499, or email us at sleep@ghostbed.com. We’re available Monday through Friday, 9am to 6pm Eastern Time. All emails or voicemail messages will be returned as quickly as possible, but definitely within 36 hours.

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